Property Services

Our Goal

Is to provide you, as an owner, the assurance your property is maintained to the highest possible level.

Professional Property Management Team

Our property management personnel are thoroughly versed and well experienced in all aspects of building and property maintenance including: 

• budgeting and accounting which will automatically track and have the capabilities to provide a total history of expenses incurred on a per unit basis and/or by specific vendor
• physical building maintenance and housekeeping 
• energy management 
• landscaping and exterior property maintenance 
• mechanical maintenance
• reserve investment plans

Each property is evaluated and provided a trained, knowledgeable manager who works directly to facilitate all aspects of management.

The designated property manager has the overall responsibility for all the assigned affairs relating to the operation of the complex. The manager is responsible for ensuring that the daily operations of the property are conducted under current operational policies and that the overall objectives of the property are met.  We evaluate each site and propose a capable and competent property manager who would be assigned to manage the property on a day-to-day basis as required.

Our company maintains a 24-hour answering service to take care of emergency calls from owners, tenants, building staff and superintendents.

Meetings The property manager attends all regularly scheduled meetings and any annual/special general meetings as negotiated with the Board of Directors. Prior to a meeting, agenda, minutes, manager's report, financial statements, copies of correspondence, etc., are issued to ensure up to date information is available for the meeting.

Inspections

Regular inspections of the property are performed and followed up by a written report and recommendations. This ensures the building condition is maintained, contractor's work is reviewed, and follow-up of requests and issues of owners.

Manager's Report

A specially developed comprehensive and detailed manager's report is forwarded every month outlining all activities of the property.

 

Communication Enforcement of By-laws, rules and regulations and as directed, instruct legal action. Notices, newsletters, arrears letters and information packages are issued to keep all owners advised of the operations of the property. Requests, complaints, suggestions or questions from owners, tenants, contractors, purchasers or solicitors are reviewed and expeditiously acted upon.

Administration

• Insurance
  Negotiate all insurance policies and arrange an insurance appraisal as well as supervise insurance and other claims by or against the property.
• Maintenance
  Negotiate all contract preventative maintenance and other service contracts. Meet and obtain quotations for maintenance and repairs to the property as well as supervise contracted work performed by outside trades and property employees.

Maintain optimum level of security

Purchasing and Trade Requirements

We maintain an extensive list of reliable suppliers and various professional and licensed trades people have been selected who are equipped to handle all required maintenance, repairs and supplies on your behalf at lower hourly rates and increased warranties.

Financial Services

Mike Hall, B.Comm, CA, a Principal of Wilson, Blanchard Management Inc. is directly responsible for the accounting department.

Paula Davis, B.Comm, and Jeff Lack, BAcc, CGA are directly responsible for the supervision of the accounting staff.  The property management accounting system that has been implemented is Yardi Voyager for Windows. This system is a comprehensive automation solution that gives property owners the maximum benefit of the latest technology. Our staff members are fully trained on this system, both for conversions from other management companies and for ongoing operations.

Financial Statements It is our priority to have monthly financial statements completed and ready for delivery by the 10th business day of each month.

Payment Automation

Free pre-authorized chequing is available to all our clients.

Unit Tracking

Our software has the capability of tracking all expenses on a unit or project basis.

Investment Strategy Through extensive research, we have negotiated a unique package providing security and higher interest rates for reserve and surplus funds.

Payroll

An automated payroll system is in place to ensure that employee records are accurately maintained.

Summary of Financial Responsibilities

• Review and provide accurate monthly financial statements
• Record and deposit all maintenance fees 
• Record and report NSF charges
• Collect delinquent accounts
• Prepare and send arrears notices
• Prepare annual budget for approval
• Process all supplier invoices for payment, issue cheques and obtain required signatures
• Arrange for annual audit and provide all supporting data and reports
• Manage the investment of the reserve funds
• Manage the bank operating account
• Issue status certificates within specified time